Refund Policy
Last updated: 2026-09-16
This policy explains when a SaveAds subscription is refunded, within what time frame and by whom. It forms an integral part of the terms of use and applies to any purchase made from this website or from the application. In short: the Free plan costs nothing and requires no card, the Pro and Business plans are charged at subscription, a period that has started is not refunded, and on an annual subscription the whole months remaining are. Sales are made by Cleeng, our merchant of record: Cleeng collects the price, issues the invoice and executes the refunds we approve.
1. Who sells to you, who refunds you
SaveAds is a service operated by WebLink. Subscriptions are sold by Cleeng B.V. (Reimersbeek 14, 1082 AG Amsterdam, Netherlands, KvK 34392902), acting as merchant of record: Cleeng is the seller of record, collects the payment, collects and remits applicable taxes, and issues the invoice in its own name. We never have access to your card number. A refund is therefore always executed by Cleeng, to the original payment method; we can neither charge nor refund you directly. We decide, Cleeng pays out. When a refund is approved, we issue you a CREDIT NOTE — a numbered document that cancels all or part of the invoice you hold — and email it to you as a PDF. It is also available at any time from your SaveAds account, under Billing. By purchasing, you also accept Cleeng's buyer terms and conditions (cleeng.com/cleeng-user-agreement) and its privacy policy (cleeng.com/privacy-policy). Nothing in this policy restricts the rights those terms, or applicable law, give you.
2. The Free plan, and paid plans charged at subscription
THE FREE PLAN COSTS NOTHING AND HAS NO END DATE. No payment method is requested to open it and nothing is ever charged on it: it remains available, within the limits published on the Pricing page, for as long as your account exists. It does not include the AI Studio or Autopilot. THERE IS NO FREE TRIAL. The former free trial has been replaced by the Free plan. THE PRO AND BUSINESS PLANS HAVE NO TRIAL: subscribing to them goes through checkout and is charged straight away, for the full period chosen. When a paid subscription ends, your account moves back to the Free plan rather than closing. If you want to try SaveAds before paying, use the Free plan on your own accounts: it is there for that, and you can move up to a paid plan whenever you wish. Because it exists, and because it costs nothing, the moment to check that the service suits you is BEFORE paying — not after. That is the whole logic of section 3.
3. A period that has started is not refunded
This is the rule, and it holds for every plan. MONTHLY SUBSCRIPTION: the started month is not refunded, in whole or pro rata. A charge starts a period; that period runs to its end, and you keep full access until then. This applies to the first payment as much as to any renewal. ANNUAL SUBSCRIPTION: the month in progress is not refunded either — but THE REST IS. On request, we refund the whole months remaining in the paid year, at the price you actually paid: annual price × remaining whole months ÷ 12. The month in progress counts as consumed, whatever day of it you write on. No annual discount is clawed back and no fee is deducted. Example. An annual subscription paid on 1 March, cancelled on 20 June: March, April, May and the month in progress (June) are consumed; the six remaining whole months — July to December — are refunded, that is half the annual price. There is no fourteen-day money-back guarantee on the first payment. That guarantee existed until 10 September 2026 and has been withdrawn; a purchase made before that date remains covered by the version of this policy in force on the day it was paid (section 10).
4. Renewal and cancellation
The subscription renews automatically, for successive periods of the same length, until cancelled. Each renewal is announced by email before it is charged. You may cancel at any time in a few clicks from the app, free of charge and without writing to us: cancellation takes effect at the end of the current period, you keep access until then, and no further charge is made thereafter. That is the way — the only reliable one — to avoid a renewal you do not want: cancelling BEFORE the renewal date costs nothing, whereas the period once started is not refunded (section 3). If a renewal notice failed to reach you, or if a charge was taken after you had cancelled, that is not a change of mind: it is section 5, and we refund it.
5. Cases where we always refund
Regardless of section 3, and because these are our errors or our failures, we refund: • a duplicate payment, an incorrect amount, or a charge taken after your cancellation; • a payment made from your payment method without your authorisation, once the fraud is established with Cleeng; • a prolonged outage attributable to SaveAds that deprived you of the essence of the service for a significant part of the paid period; • the removal, mid-subscription, of a feature that was decisive for your plan, or the discontinuation of the service: the pro rata share of the unexpired paid period is then returned to you, in accordance with the terms of use. These are the only routes to a refund on a period already started. We would rather grant them than argue about them: write to contact@save-ads.com and describe what happened.
6. Cases where we do not refund
The following are not refundable: • ADVERTISING SPEND. It is never included in the subscription: you pay it directly to Google, Meta, LinkedIn, TikTok or Snapchat from your own advertising accounts, under their terms. SaveAds can neither refund nor compensate it, including in the event of budget overrun, misconfiguration, invalid clicks or unexpected platform behaviour. Spend caps are set in your advertising accounts; • the absence of advertising results, revenue, savings or return on investment: SaveAds is a decision-support tool and guarantees no performance; • the unavailability, rule changes, limitation or closure of an account by a third-party platform, and API interruptions outside our control; • a period already started, including where the service went unused throughout it — subject to sections 3 and 5; • AI credits, credits and reports already consumed, and any plan upgrade already applied; • a suspension or termination imposed for serious breach of the terms of use, fraud or abuse; • periods prior to the latest billing date.
7. Consumer right of withdrawal
If you are a consumer resident in the European Union, the United Kingdom or a country recognising an equivalent right, you have fourteen (14) days from subscription to withdraw, without reason or penalty, by writing to contact@save-ads.com. By requesting immediate access to the service, you expressly request its performance before the end of that period: once the service has been fully performed the right of withdrawal is lost and, if you withdraw during performance, the amount corresponding to the period already supplied remains due. This statutory right does not apply to professionals acting in the course of their business, which is the case of most SaveAds users. Where it does apply, it prevails over section 3: nothing in this policy deprives a consumer of the mandatory rights granted by the law of their country of residence.
8. How to request a refund
Two channels, your choice, same outcome: • write to contact@save-ads.com from the email address of your SaveAds account, quoting the invoice number or the Cleeng transaction number and, if you wish, the reason; • or contact Cleeng buyer support directly at cleeng.zendesk.com with the same transaction number; Cleeng consults us where necessary. We acknowledge receipt and reply within two (2) business days, and in any event within fourteen (14) days. An approved refund is issued by Cleeng within five (5) business days to the original payment method; how quickly it appears on your statement then depends on your bank, and usually takes a further three to ten business days. You receive the matching credit note by email, as a PDF, and it stays available from your account. The refunded amount includes the taxes you paid. It cannot be paid to a payment method other than the one used for the purchase.
9. Disputes and chargebacks
Before raising a dispute with your bank, write to us: a chargeback freezes the case at Cleeng, incurs fees and delays a refund we would most often have granted willingly. We undertake to review any genuine request and to seek an amicable solution. Should the disagreement persist, the provisions of the terms of use on complaints, consumer mediation, governing law and jurisdiction apply.
10. Changes to this policy
We may update this policy. The version applicable to your purchase is the one in force on the date of that payment; an unfavourable change never applies retroactively to a subscription already paid for. That is how the withdrawal of the fourteen-day guarantee works: a payment made before 10 September 2026 keeps the benefit of it. Any substantial change is notified to you by email or in the app at least thirty (30) days before it takes effect. For any question about this policy, an invoice, a credit note or a refund: contact@save-ads.com.